FAQ

Answers to the questions our customers ask us most often.

How long does shipping take?

We aim to ship every order within up to 3 business days from the date the order and payment are confirmed on WhatsApp. Standard shipping costs ₪35, and is free on orders over ₪300.

Can I pick up my order from the store?

Yes — after sending your order on WhatsApp, just tell us you'd prefer self-pickup, at no shipping cost. The address and opening hours are listed on the Shipping & returns page.

Are the products intended for persons aged 18 and over only?

Yes. This site is intended for persons aged 18 and over only, in accordance with Israeli law on the sale of tobacco products and smoking accessories.

What is the returns policy?

Full details of the returns policy are on the Shipping & returns page.